Privacy Policy

Last updated on February 2, 2023

scope

This policy applies to Sonray Sales and its affiliates (“we”, “us” or “our”), and describes how we collect, use and disclose personal information.

This Privacy Policy applies to personal information we collect through our websites. The term “personal information” means information about an identifiable individual, subject to more particular definitions or interpretations under applicable law. Personal information generally includes the name, address, email address, and financial information relating to an individual, but generally does not include business contact information.

This Privacy Notice does not apply to personal information about employees or other temporary or permanent staff, consultants or other individuals assigned to us, or to any information that is not “personal information” as defined in or interpreted under applicable law.

OUR COMMITMENT

We are committed to protecting personal information and collecting, using and disclosing personal information only in accordance with applicable privacy legislation.

CONSENT

We collect, use and disclose your personal information with your consent (which may be express or implied) or as required or permitted by law. By providing us with your personal information (whether through our websites or otherwise), you consent to our collection, use and disclosure of that personal information in accordance with this policy. Subject to legal and contractual requirements and upon reasonable notice, you may withdraw your consent to our further collection, use and disclosure of your personal information by contacting our privacy officer at the address provided below. If you refuse or withdraw consent, we may be unable to provide you with certain products, services or information.

NATURE OF COLLECTION

We collect personal information, wherever appropriate, directly from you or from interactions with you, but may where necessary collect personal information from other sources.

OUR PURPOSES FOR COLLECTION, USE AND DISCLOSURE

We collect, use and disclose your personal information so we can:

  • provide products and services to you;
  • understand and respond to your needs and preferences, including recommending particular products and services to meet your needs;
  • develop, market, sell or otherwise provide our products and services;
  • establish and maintain a commercial relationship with you, including to establish your identity and to fulfill contractual obligations;
  • develop, manage and improve our business and operations;
  • protect us from error, breach of contract, negligence, fraud and illegal activity;
  • prevent, discover and investigate violations of this privacy policy or any terms of service or terms of use, and to investigate fraud and other matters; and
  • comply with legal or regulatory requirements or provisions.

If we need your personal information for any other purpose, we will identify that purpose and obtain your consent if required by law.

DISCLOSURE OF PERSONAL INFORMATION

Our policy is that we will not disclose or sell your personal information without your consent, except as otherwise set out herein, or as permitted or required by law.

We may perform data analytics on your personal information and generate reports, statistics and information using your personal information, which we may publish (but only in anonymized and aggregated form).

Any personal information may also be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

We may also disclose your personal information to other third parties where you consent to the disclosure or where disclosure is required or permitted by law.

STORING OF PERSONAL INFORMATION

Your personal information is stored either at our premises or the premises of our direct or indirect service providers. We only retain your personal information as long as it is required for the reasons it was collected or to comply with legal requirements.

LOCATION

We and our service providers may store or process your personal information in Canada, and to the extent permitted by applicable law, may also store or process your personal information in the United States or in other jurisdictions. Personal information that is stored or processed in foreign jurisdictions may be subject to different legal requirements and laws than those applicable in Canada.

LEGAL

We and our service providers may disclose your personal information in response to a search warrant, subpoena or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, or as otherwise permitted by law.

SAFEGUARDS

We protect your personal information in our custody and control from loss, misuse, unauthorized access and alteration by using reasonable physical, organizational and technological security measures.

To the extent we have arrangements with service providers to store or process personal information on our behalf, our policy is to require them by contractual or other means to provide comparable protection while the information is stored or processed by them. However, these service providers may have privacy policies of their own.

While we believe these safeguards are reasonable and are comparable to the safeguard provided by providers of similar services, we cannot guarantee that they will be sufficient to protect the privacy and security of your personal information in all circumstances.

ACCESS, CORRECTION, INQUIRIES AND COMPLAINTS

If you wish to access or correct your personal information in our custody or control or ask a question or make a complaint about our personal information practices under this policy, please contact:

PRIVACY OFFICER

Sonray Sales Ltd.

Customer Questions
Unit 1 – 801 West 1st Street,
North Vancouver, BC
V7P 1A4
Telephone: 1 (604) 986-3401

CHANGES

This policy may be revised from time-to-time. We recommend that you review this policy frequently to obtain the current version, and to ensure that you are aware of and accept any changes made. You may contact us at the address, email address or telephone number above to obtain a current copy of this privacy policy.

COMPLIANCE WITH CANADIAN ANTI-SPAM LEGISLATION

Canada’s new Anti-Spam Legislation (CASL) came into effect on July 1, 2014. Under this new legislation, we are required to obtain your consent in order to send you email communications. If you have any questions, please contact us.